Common Questions about Vacation Rental Homes

Q. How do I book a home?
 Please submit an inquiry through out 'Contact Us' page or please call our 24 / 7 service 1.800.791.8366. Please be sure to leave your name, email address, cell number, and the dates you're requesting and we'll contact you with a quote.

Q. Do You Take Credit Cards?
Yes! We take all forms of payment including Zelle, direct deposit, check, etc.  For credit card payments a 4% service charge will apply to the amount being charged.

Q. What time is check in?
  Between 4:00 pm and 10:00 pm PST.  All our rentals either have a lockbox or keyed lock so you can check in at your liesure.  Please do not check in early as our cleaning service may be preparing for your stay from a check out that morning.

Q. What time is check out?
. By or before 10:00 am. PST.  We may have a back to back reservation so please be kind to our cleaning service and check out on or by 10:00 so that we can prepare the rental for the next guest.

Q. How do I get to the rental?
 One week before the check in date a link will be sent to your cell phone. The link contains a property guide specific to this property, including the arrival instructions, but is also a destination guide with links to local attractions, restaurants, shopping, etc.

Q. How do I make a reservation
If the reservation is made 60 days or longer from the check in date then 50% of the balance with the signed rental agreement is due immeidately to secure the booking.  The remaining 50% is due 30 days bfore the check in date.  If the reservation is less than 30 days from the check in date then the entire amount with a signed rental agreement is due ASAP to secure the reservation.

Q. What are some of the fees I can expect when renting a vacation rental.
The following applies to all rentals: Rent, pet fee (if applicable), lodging tax (if your stay is less than 30 nights), refundable deposit, and a property damage policy fee $69.  This covers any accidental damages that may occur during your stay up to $3,000. An exact quote will be sent prior to making a booking.

Q. Are the vacation rentals child friendly?
. Each rental is unique and some properties may be a better fit for your family than others. The number and ages of your children will help us direct you to the property that is best for you and your family.

Q. Can I bring my pet with me?
Some of our properties allow pets. Please be sure to review each properties amenities to see if a property is pet friendly or please call us to inquiry about a specific property.

Q. What are the benefits of renting a Vacation Concierge, Inc. Vacation Rentals?
At Vacation Concierge, Inc. we only manage quality properties that are newly remodeled and nicely furnished. We want you to feel right at home the moment you walk in the door. Each rental is fully outfitted with flat screen televisions, private laundry, some beach toys, fully outfitted kitchens including cooking utensils, dishes, and glassware. Our friendly staff is interested in making sure everything is just right for your stay. If there is something that we can do to make your stay better please call our office and we will make every effort to fulfill your request.

Q. In what locations do you have properties?
. Currently we have vacation rentals in many cities along the Southern California Coast including Laguna Beach, Laguna Niguel, Dana Point, and San Clemente. We've also expanded our family with several lake front homes in Tellico Village in TN (just 30 minutes west of Knoxville).

Q. What if I need to cancel my reservation?
In the event of a cancellation, please notify VC as soon as possible. 

  • If you cancel more than 60 days before check-in, your deposit will be returned.
  • If you cancel less than 60 days before check-in, you will forfeit 50% of the total balance due. 
  • If you cancel less than 30 days before check-in, you will forfeit full payment.
  • After the first day of the rental, there will be no refunds for any reason.
  • No cancellations due to weather. To protect your vacation investment we recommend opting for the Travel Protection and Damage Insurance. We are authorized with CSA / Generali to purchase travel insurance on your behalf to cover the cost of your entire vacation for 6.95% of the amount being insured. 

Q: I cannot find an answer to my question!
If you were not able to find an answer on our website, please contact us directly and we will get back to you as soon as we can. Visit our Contact Us page to fill out a quick form, or call us at 1.800.791.8366.